Terms & Conditions

Terms and Conditions of Sale

When you place an order to purchase tickets from us online, we will send out an email confirming receipt of your order and containing the details of your order. Your order represents an offer from you to purchase tickets, which is accepted by us once we’ve sent out our confirmation email. All our communications with you will be conducted in English.

When you are making your ticket order online, you will be given an opportunity to review it before clicking on a final “submit” button. You will be free to review and make changes to any of your order details at any point up until you click on the final “submit” button.

We will only keep details of your bookings on file. Card details are not held on file. Information supplied may be used for registered purposes under the Data Protection Act 1998. Personal data will only be used when permission is given by the data owner. No personal information will be passed on to any third parties without the prior agreement of the customer.

Tickets are valid only for the date and time stated. Please check your tickets when you receive them as mistakes cannot always be rectified.

Tickets may be collected from the box office from 1 hour before the beginning of the show. Please ensure you present any relevant identification when picking up your tickets (membership card, student cards etc)

We reserve the right to make alterations to the advertised arrangements or featured artists and to refuse admission. Latecomers will not be admitted.

Admission is at the ticket holder’s own risk.

Exchanges & Returns

We will be pleased to exchange your tickets for an alternative performance of the same production (subject to availability) up to 24 hours before the performance starts or credit your theatre account in full. Alternatively we are happy to try and re-sell your tickets but cannot guarantee this.

If the ticket is re-sold or transferred for profit or commercial gain by anyone other than The Bike Shed Theatre or one of the authorised sub-agents, it will become void and the holder may be refused entry or ejected from the venue.

The purchaser must give the correct name and billing address for the selected payment method. If these details are not correct we reserve the right not to process the booking.

The Bike Shed Theatre or any associated organisations cannot be held responsible for any additional costs incurred by the ticket purchaser or their associates/agents in relation to event cancellation or non-appearance. Travel, accommodation, meals and all other ancillary products whether purchased or not purchased via the ticket supplier are purchased solely at the risk of the ticket purchaser and are not deemed to be connected to the event ticket or the ticket supplier.